Camden Valley Isuzu UTE

Frequently Asked Questions

Ownership and Servicing

Why should I choose Isuzu UTE genuine service?

Answer

Your local Isuzu UTE Dealer has invested a great deal of resources into looking after your Isuzu UTE Vehicle.

Isuzu UTE Dealers and Authorised Service Outlets, are the only Servicing Outlets to have the specific tools, equipment and electronic media to be able to support Isuzu UTE Vehicles.

Servicing your vehicle at an Isuzu UTE Service Centre ensures that your Isuzu UTE vehicle receives the highest quality care and attention available. Avoid any unexpected surprises on your next journey by servicing your Isuzu UTE Vehicle with our trained technicians – who have direct contact with Isuzu UTE Australia's technical support personnel. All of this provides peace of mind motoring.

If I service my vehicle with an independent service centre will this affect my warranty?

Answer

No, servicing your vehicle at non-Isuzu UTE approved service outlets will not adversely affect the warranty on your Isuzu UTE Vehicle. However, the maintenance must be completed in accordance with the manufacturer’s recommendations and the service parts used must be of equal quality to original components and fluids. The replacement parts and fluids must comply with the specifications as shown in your Owner’s and Driver’s Manual.

Any part of the Vehicle which fails or malfunctions resulting from the use of non-genuine parts is not covered under warranty.

How often do I have to service my Isuzu UTE Vehicle?

Answer

For vehicle models earlier than 16.5MY, Isuzu UTE service schedules are: 10,000km or 6months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual).

For 16.5MY and 17MY vehicle models, Isuzu UTE Scheduled Service is: 10,000km or 12 months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual). Covers the first 5 Scheduled Services, up to 5 years/50,000km (whichever occurs first).

For 18MY and later vehicle models, Isuzu UTE Scheduled Service is 15,000km or 12 months (whichever occurs first) regardless of model type (4x4/4x2, Auto or Manual). Covers the first 5 Scheduled Services, up to 5 years/75,000km (whichever occurs first).

In addition to regular servicing, some additional items may require attention depending on operation and usage, please refer to "Maintenance Schedule for Severe Condition Operations" and "Additional Maintenance Schedule" as found in your Warranty and Service Booklet.

Does my Isuzu UTE Vehicle have child seat anchor points?

Answer

D-MAX
3 x Child Restraint System (CRS) points are available in the Crew Cab models of the D-MAX range only, please refer to the Owner’s and Driver’s Manual.
CRS points are not available in Single or Space Cab variants.

MU-X
3 x Child Restraint System (CRS) points and 3 x ISO-FIX compatible anchor points are available on the second row seats. CRS points are not available on the third row seats.

Does my vehicle have a Limited Slip Diff?

Answer

All Isuzu D-MAX vehicle models manufactured earlier than 12MY have a Limited Slip Differential in the rear axle.

All Isuzu UTE 12MY and later vehicle models do not have a Limited Slip Differential. These vehicles are equipped with Electronic Stability Control (ESC) and Traction Control System (TCS) which provide you with greater control of your vehicle in difficult conditions.

What type of oil should I use?

Answer

The required lubricants and types suitable for Isuzu UTE Vehicles are listed in the "Recommended Fluids, Lubricants and Diesel Fuels" in the Service and Maintenance section of the Owner’s and Driver’s Manual.

Does my vehicle have rated tow hooks?

Answer

Yes, your Isuzu UTE vehicle does have a rated tow hook. Please refer to your Owner’s and Driver’s Manual for the locations and cautions to be observed when towing.

D-MAX models earlier than 12MY:

Front

• 1x tow hook on the front

Rear

• 1x tow hook on the rear for cab chassis only

Each tow hook has a maximum allowable load of 2,000kgs.

12MY and later vehicle models:

Front

• 4x2 has 1x tow hook on the front

• 4x4 has 2x tow hooks on the front

Rear

• 1x tow hook on Cab Chassis only

For 12MY and later vehicle models the maximum allowable load is:

D-MAX
4x2: One hook – 2,850kg max

4x4: Two hooks – 2,950kg max

MU-X
4x2: One hook – 2,650kg max

4x4: Two hooks – 2,750kg max

What is the D-MAX rim offset?

Answer

For D-MAX models earlier than 12MY, the rim offset is: 4x4 or 4x2 ‘High Ride’ suspension 16"x7" alloy or steel rim = 38, for 4x2 ‘Low Ride’ suspension = 41.

For 12MY and later vehicle models, the rim offset is: 4x4 or 4x2 with ‘High Ride’ suspension alloy or steel wheels (16", 17” or 18") = 33, for 2WD ‘Low Ride’ suspension = 41

What gear should I tow in?

Answer

As towing requirements and conditions can vary significantly there is no right or wrong answer although the recommendation is to choose a gear that maintains optimum torque while not compromising fuel economy.

Is it ok to drive in 'D' in an automatic transmission vehicle while towing?

Answer

The vehicle is designed to tow in the “D” position, the Transmission Control Module will then determine the appropriate gear required depending on:

  1. Engine load
  2. Vehicle speed
  3. Throttle position

How long do I have to wait before I can tow with my new Isuzu UTE Vehicle?

Answer

As a new vehicle it is recommended not to tow until the driving distance reaches 800km. Please refer to the Owner’s and Driver’s Manual for more information.

Can the cruise control function be used when towing?

Answer

Cruise control can be engaged when towing. For further information on the cruise control function, and instructions for use, please refer to the Owner’s and Driver’s Manual.

My cruise control does not resume to the preset speed after coming to a stop, is this normal?

Answer

Yes, this is the intended design of the cruise control function. The D-MAX and MU-X will not resume to the previous pre‑set speed. Please refer to the Owner’s and Driver’s Manual for more information on this function.

How do I arrange for a replacement key to be obtained and programmed?

Answer

Replacement keys are able to be sourced and purchased from any Isuzu UTE Dealer.

I am looking at having rust/paint protection applied to my vehicle, will it affect the warranty?

Answer

Isuzu UTE Australia cannot recommend or endorse the use of any aftermarket protection products as they have not been tested in conjunction with Isuzu UTE vehicles.

The Warranty and Service Booklet outlines the warranty policy and specifically what is and what is not covered.

Does my vehicle have a Diesel Particulate Filter (DPF)?

Answer

For vehicle models earlier than 16.5MY, they are not fitted with a DPF.

16.5MY and later vehicle models are fitted with a Diesel Particulate Defuser (DPD) that purifies Particulate Matter (PM) in exhaust gas.

How does Diesel Particulate Defuser (DPD) regeneration occur?

Answer

Normally the DPD regeneration occurs automatically when Particulate Matter (PM) has accumulated to a predetermined level, during extended periods of vehicle operation. In some circumstances it may be necessary to perform Operator Regeneration when the DPD Operation Regeneration Indicator Light flashes. Please refer to the Owner’s and Driver’s Manual for more information on the process specifics.

How do I perform the DPD Operator Regeneration procedure?

Answer

To perform the Operator Regeneration procedure, drive at a constant speed of more than 50km/h. Regeneration is complete when the vehicle has been driven until the indicator light goes off after having changed from flashing to continuous illumination. Always drive safely and in accordance with road and traffic conditions. Please refer to the Owner’s and Driver’s Manual for more information on the process specifics.

Is my vehicle eligible for Capped Price Servicing (CPS)?

Answer

CPS is available for Eligible Vehicles with a Warranty Start Date on or after 1/1/15.

To check your vehicle’s eligibility, pricing, participating dealers and full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website: http://www.isuzuUTE.com.au/owners/service-plus/capped-price-servicing.aspx

Is my vehicle eligible for Capped Price Servicing (CPS)?

Answer

18MY and later vehicle models receive a 5 year CPS program (up to 5 years/75,000km – whichever occurs first).

16.5MY and 17MY models, a 5 year CPS program is available (up to 5 years/50,000km – whichever occurs first).

For vehicle models excluding 16.5MY models onwards with a Warranty Start Date on or after 1/1/15, a 3 year CPS program is available (up to 3 years/60,000km – whichever occurs first).

To check your vehicle’s eligibility, pricing, participating dealers and full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website: http://www.isuzuUTE.com.au/owners/service-plus/capped-price-servicing.aspx

What is covered under the Capped Price Servicing (CPS) Program?

Answer

For the full terms and conditions of the Capped Price Servicing Program, please refer to the following link on our website: http://www.isuzuUTE.com.au/owners/service-plus/capped-price-servicing.aspx

Can I use a Weight Distribution Hitch or load levellers?

Answer

Isuzu UTE Australia cannot recommend or endorse the use of a Weight Distribution Hitch or load levellers.

I've accidently put the incorrect type of fuel in my vehicle, what should I do?

Answer

It is not recommended to drive your vehicle in the event that incorrect fuel is used. Please contact Isuzu UTE Roadside Assistance* on 1800 UTE UTE (1800 883 883) or your nearest Isuzu UTE Dealer for advice.

*Please check if your vehicle is eligible for Isuzu UTE Roadside Assistance.

Why does the passenger seatbelt lock up?

Answer

Your vehicle is fitted with what’s called A.L.E.R (Automatic Locking Emergency Retractor) seat belts; this design is primarily used for the improved safety of the Child Restraint Systems (CRS).

It ensures that a child in an approved CRS is securely held by the restraint system and that there is no way for the belt to loosen should the CRS move while the vehicle is in operation.

How do I update my satellite navigation?

Answer

  • D‑MAX LE2 or LE3 models equipped with satellite navigation manufactured prior to 06/2012 equipped with Kenwood DNX7360BT – the system can be updated by purchasing the update through your nearest Kenwood Retailer.
  • D‑MAX LS‑Terrain models manufactured between 06/2012 and 11/2013 equipped with Clarion NX501A Sat Nav ‑ the system can be updated using this link: https://clarion.naviextras.com/shop/portal and following the guided procedure. Updates for the Clarion Sat Nav are made available annually towards the end of each year. Your first three map data updates for the first three years is free. Subsequent map data updates will incur a cost.

The following models are equipped with Isuzu’s Premium NAVI System:

  • D‑MAX LS‑Terrain models manufactured 11/2013 – 03/2016 and D‑MAX 4x2 LS‑U Crew Cab UTE/4x4 LS‑U Space Cab UTE models manufactured 11/2016 –12/2016, and;
  • MU‑X LS‑T models manufactured 11/2013 – 03/2016 and MU‑X LS‑U/LS‑T models manufactured 11/2016 – 01/2017:

The Isuzu Premium NAVI System can be updated using this link: https://clarion.naviextras.com/shop/portal and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually towards the end of each year. Your first map data update is free if downloaded within three years of first travelling in the vehicle. Subsequent map data updates will incur a cost (even if update is within the first three years of first travelling in the vehicle). Map data updates outside the first three years of initial travel in the vehicle will also attract an additional cost (including first update).

  • D‑MAX LS‑U, LS‑T and LS‑Terrain models manufactured after 01/2017 – present:
  • MU‑X LS‑U and LS‑T models manufactured after 02/2017 – present:

The Isuzu Premium NAVI System can be updated using this link: http://isuzu-ap.naviextras.com/shop/portal and following the guided procedure. Updates for the Isuzu Premium NAVI system are made available annually around the beginning of each year. Your first map data update is free if downloaded within three years of first travelling in the vehicle. Subsequent map data updates will incur a cost (even if update is within the first three years of first travelling in the vehicle). Map data updates outside the first three years of initial travel in the vehicle will also attract an additional cost (including first update).

How often are my navigation maps updated?

Answer

  • D‑MAX LS‑U, LS‑T and LS‑Terrain models manufactured after 01/2017 – present:
  • MU‑X LS‑U and LS‑T models manufactured after 02/2017 – present:

Updates for the Isuzu Premium NAVI system are made available annually around the beginning of each year.

All other models prior to this the updates are made available annually towards the end of each year.

Is my D-MAX eligible for the 3.5 tonne towing upgrade, if so who do I contact?

Answer

Please contact your local Isuzu UTE Dealer as they are able to qualify your vehicle and provide any addition information with regards to this upgrade.

Does my Isuzu vehicle have Takata Air Bags?

Answer

No, it does not. All Isuzu D‑MAX and MU‑X vehicles sold and distribUTEd by Isuzu UTE Australia Pty Ltd utilise a Supplemental Restraint System (SRS) manufactured by an alternative supplier to those affected by the compulsory recall.

Does my Isuzu vehicle have Takata Air Bags?

Answer

No, it does not. All Isuzu D‑MAX and MU‑X vehicles sold and distribUTEd by Isuzu UTE Australia Pty Ltd utilise a Supplemental Restraint System (SRS) manufactured by an alternative supplier to those affected by the compulsory recall.

Why does the MU-X 4X2 model variant use more fuel than the 4X4

Answer

The weight of some variants increased, which were subsequently retested prior to launch in accordance with the relevant legislative requirements, accordingly the published fuel consumption information is the result of the relevant test.

What is the UV protection rating (SPF) of the windows in my D‑MAX or MU‑X ?

Answer

The glass in the D‑MAX and MU‑X range is not UV rated.

What is the fuel tank capacity D‑MAX or MU‑X?

Answer

The fuel tank capacity of the D‑MAX is 76 litres, and the MU‑X is 65 litres.

Does the D‑MAX or MU‑X have a fixed voltage alternator or a ECU controlled variable voltage alternator?

Answer

D-MAX
For vehicle models earlier than 17MY the vehicle electrical system is a constant voltage charge system with an output of 12v – 90 A.

For 17MY onwards the vehicle electrical system is a variable voltage Intelligent Battery Sensor (IBS) with an output of 12v – 90 A.

MU-X
For vehicle models earlier than 16.5MY the vehicle electrical system is a constant voltage charge system with an output of 12v – 120 A.

For 16.5MY onwards the vehicle electrical system is a variable voltage Intelligent Battery Sensor (IBS) with an output of 12v – 120 A.

Should you wish to discuss this further, we encourage you to contact the service manager at your local Authorised Isuzu UTE dealership https://www.isuzuUTE.com.au/find-a-dealer.aspx

Why is my 17MY Service Schedule different to 18MY?

Answer

IUA constantly works with the manufacturer to reduce the whole of life costs for our customers without compromising the reliability and durability of our vehicles. The change in the service schedule is a result of this ongoing activity by extending the kilometre intervals to 15,000km from the previous 10,000km interval while retaining the maximum time based interval of 12 months. Please note that the service requirements are based on both time and kilometres and the scheduled services should be conducted at the relevant time OR kilometres whichever occurs first.

How does Trailer Sway Control work?

Answer

Trailer Sway Control (TSC) is an extension of the Electronic Stability Control (ESC) which has been a standard feature in D‑MAX and MU‑X since 12MY vehicles. The system constantly monitors the vehicle for potential "sway" conditions by means of a "Yaw Rate G Sensor". If the system detects a sway condition (the sideways G–force exceeds predetermined parameters) and the vehicle speed is over 50km/h the system will reduce engine torque and apply the brakes to individual vehicle wheels to counteract the sway and bring the vehicle under control in a straight line. In this situation the system will also bring the vehicle/trailer brake lights on.

It is important to note that the TSC feature, although operating as indicated above, may not be able to overcome the effects of a inappropriately loaded or setup caravan or trailer. To maximise the safety of any vehicle/trailer combination it is recommended that the weight distribution and setup up of individual caravans or trailers is as per manufacturer or industry recommendations.